RETURN policY

EFFECTIVE DATE: June 26, 2024

 

1. RETURNS AND EXCHANGES

We want you to be completely satisfied with your purchase from Sunnybrook Combine Parts. If you are not satisfied, we offer a hassle-free return or exchange within 30 days of the purchase date. This Policy applies to all products purchased through the Dealers, or directly from us where a Dealer may not be.

2. ELIGIBILITY

To be eligible for a return or exchange, the following conditions must be met:

• The item must be in its original condition, including all original packaging, tags, and accessories as applicable.
• Proof of purchase, such as a receipt or order confirmation, must be confirmed.

3. NON-RETURNABLE ITEMS

Certain items are not eligible for return or exchange, including:

• Personalized or custom-made items.
• Items that have been used, damaged or altered.
• Items marked as "Discontinued" or "Obsolete" in our current product line-up
• Items purchased over 1 year prior

4. RETURN PROCESS

To initiate a return or exchange, please follow these steps:

1. Contact our customer service team 780-789-3855 or info@sunnybrookwelding.com to inform them of your intention to return or exchange the item.
2. Provide your order number, details about the item you wish to return, and the reason for the return.
3. Our customer service team will provide you with instructions on how to proceed with the return. Note, that all returns must have a Return Authorization before being accepted as returns. Any product arriving without a Return Authorization may not be issued credit.
5. SHIPPING COSTS

• For eligible returns due to product defects or manufacturing errors on our part, we will cover the return shipping costs.
• For other returns or exchanges, the customer/ dealer is responsible for the return shipping costs.

6. REFUND PROCESS/ RESTOCKING FEES

• Once we receive the returned item and verify its condition, we will process the credit to the Dealer account or customer account within 2 business days.
• Please note all returns will be issued a credit on account that is not for cash refund, with no exceptions.
• For returns within 30 days of purchase that are not due to a manufacturer’s defect, a restocking fee of 15% will be deducted from the credit. For returns received between 31-90 days, the restocking fee will be 20%, and anything beyond 90 days will be deducted a restocking fee of 25%.

7. QUESTIONS AND ASSISTANCE

If you have any questions or need assistance with a return or exchange, please contact our customer service team at 780-789-3855 or info@sunnybrookwelding.com. We are here to help and ensure that you have a positive shopping experience with us.

8. POLICY UPDATE

This Return Policy may be updated or modified from time to time. Please refer to our official website or contact customer service for the most up-to-date version.

By purchasing at Sunnybrook Combine Parts, you agree to comply with and be bound by this Return Policy.

 

WARRANTY & GUARANTEE POLICY 

1. INTRODUCTION

The Warranty and Guarantee Policy of Sunnybrook Combine Parts aka Sunnybrook Welding & Machine Shop Ltd. outlines our commitment to providing quality products/services and the terms and conditions under which warranties and guarantees are offered to our customers. This Policy aims to build trust with our customers and clarify the terms of our warranty and guarantee programs.

2. PURPOSE

The purpose of this Policy is to:

• Define the warranty and guarantee coverage provided by Sunnybrook Combine Parts.
• Specify the terms and conditions under which warranties and guarantees are applicable.
• Outline the procedures for customers to claim warranty or guarantee benefits.

3. DEFINITIONS

 Warranty: A written assurance that our products/ services will be free from defects or performed as specified for a specified period.

• A promise that our products/ services will meet certain specifications or performance criteria.

4. WARRANTY COVERAGE

Sunnybrook Combine Parts offers warranties on its products/ services as specified in product/ service documentation or agreements with customers. Warranty coverage may include repair, replacement, or refund options, depending on the nature of the product/ service.

5. GUARANTEE COVERAGE

Sunnybrook Combine Parts guarantees that its products/ services will meet certain specifications or performance criteria as specified in product/ service documentation or agreements with customers. Guarantee coverage may include repair, replacement, or refund options if the specifications or performance criteria are not met

6. WARRANTY TERMS & LIABILITY

To the maximum extent permitted by applicable law, in no event shall the company or its suppliers be liable for any damages whatsoever (including but not limited to special, incidental, consequential, or indirect damages for personal injury, loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the possibility of such damages. In any case, the Company’s and its suppliers' entire liability under any provisions shall be limited to the amount paid by the purchaser for the product. Warranty for manufacturing defects will be authorized and accepted within 1 year of the farmer’s purchase of the product. The product shall not be considered for warranty if it is deemed to be normal wear and tear on the item. The warranty offered by Sunnybrook Combine Parts is for manufacturing defects only and is limited to the product itself exclusively but not limited to any claims for installations, machinery or equipment damage, crop damage, or losses.

7. CLAIM PROCEDURE

Customers who believe their product/service is covered by a warranty or guarantee and have experienced a defect or non-compliance should follow the provided claim procedure, which may include:

• Contacting Sunnybrook Combine Parts customer support.
• Providing proof of purchase and warranty/guarantee details.
• Returning the product or service for inspection or repair.

8. LIMITATIONS AND EXCLUSIONS

Sunnybrook Combine Parts may specify limitations and exclusions to warranty and guarantee coverage, including but not limited to:

• Damage caused by misuse, neglect, or unauthorized changes or repairs.
• Normal wear and tear.
• Products or services used outside specified conditions.

9. CUSTOMER RESPONSIBILITIES

Customers are responsible for understanding the terms and conditions of warranties and guarantees, including any limitations or exclusions. Customers should also retain proof of purchase for warranty or guarantee claims.